Assistant General Manager

Milwaukee, WI

Job Summary: 

Assistant General Manager will direct and supervise the staff and day-to-day operations in the assigned restaurant location, ensuring delivery of quality customer service and achievement of sales or productivity goals. 

Supervisory Responsibilities: 

  • Hires and trains qualified candidates for entry-level roles. 

  • Oversees the day-to-day workflow of the restaurant. 

  • Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate. 

Duties/Responsibilities: 

  • Collaborates with other departments and managers to set reasonable sales and/or goals. 

  • Collaborates with General Manager to set performance standards.  

  • Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with restaurant staff; provides guidance and leadership to enable staff to meet these goals and objectives. 

  • Identifies training needs and opportunities; develops and implements a plan for meeting those needs. 

  • Maintains and develops positive relationships with existing and prospective guests, demonstrating excellent customer service and setting an example for other staff. 

  • Participates in community activities to promote the organization and to build goodwill. 

  • Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns. 

  • Assists with start-up, development, and growth of new restaurants as needed.   

  • Performs other related duties as assigned.  

Required Skills/Abilities:  

  • Excellent leadership and management skills. 

  • Excellent sales, customer service, and interpersonal skills. 

  • Excellent verbal and written communication skills.  

  • Excellent organizational skills and attention to detail. 

  • Ability to prioritize tasks, delegating when appropriate.  

  • Proficient with Microsoft Office Suite or related software.  

Education and Experience: 

  • Associates degree and equivalent industry experience required. Bachelor’s degree preferred. 

  • At least two years of experience in the restaurant with manager experience preferred. 

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer. 

  • Prolonged periods of standing and walking. 

  • Must be able to lift up to 15 pounds at times.